Privacy Policy

What Happens in the Lab, Stays in the Lab

At Newy Peps, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact details — name, address, billing/shipping address, phone number, and email address.
Financial information — payment card details, transaction information, and payment confirmation.
Account information — username, password, security questions, preferences and settings.
Transaction information — items viewed, added to cart, purchased, returned, or cancelled.
Communications — information included in messages you send us, such as support enquiries.
Device information — browser, network connection, IP address, and unique identifiers.
Usage information — how and when you interact with our website and services.

Where We Collect It From

Directly from you when you create an account, make a purchase, or contact us.
Automatically through our website via cookies and similar technologies.
From service providers who process data on our behalf.
From partners or other third parties.

How We Use Your Information

To provide and improve our services — process orders, manage your account, arrange shipping, handle returns, and personalise your experience.
Marketing and advertising — send promotional emails and show relevant ads based on your activity. You can opt out at any time.
Security and fraud prevention — authenticate your account, detect suspicious activity, and keep our platform secure.
Customer communication — respond to your enquiries and provide support.
Legal compliance — comply with applicable laws and respond to valid legal requests.

How We Disclose Your Information

We may share your personal information in the following circumstances:

With vendors and service providers who support our operations (e.g. payment processing, shipping, data analytics, cloud storage).
With business and marketing partners for advertising purposes, in accordance with their own privacy notices.
When you direct or consent to us sharing your information (e.g. social media integrations or shipping).
Within our corporate group or affiliates.
In connection with a business transaction, legal obligation, or to protect our rights and users.

Third Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we'll arrange for it to be deleted.

Security and Retention

We take reasonable steps to protect your personal information, but no system is completely secure. We recommend not sharing sensitive information over unsecured channels. We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right to Access — request access to the personal information we hold about you.
Right to Delete — request deletion of your personal information.
Right to Correct — request correction of inaccurate information.
Right of Portability — request a copy of your data or transfer to a third party.
Communication Preferences — opt out of promotional emails at any time via the unsubscribe link.

To exercise any of these rights, contact us at newypeps@gmail.com. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside of Australia. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses to ensure your data is protected.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date updated accordingly.

Contact Us

Questions about your privacy or this policy? Reach us at newypeps@gmail.com — we aim to respond within 1–2 business days.

⚠️ Research Purposes Only, Space Cowboy. All Newy Peps products are for laboratory research use only and not for human consumption or therapeutic use.